Position Details

Come Grow With Us!

As medical offices, dental practices and hospitals shift to a paperless platform, the highly talented employees of NextGen Healthcare are helping to guide the way. We’re dedicated to improving patient care and reducing healthcare costs by providing innovative and award-winning technology systems and services as well as the highest standard of client satisfaction. Our extraordinary success has been built upon nearly 40 years pioneering the field of health information technology, and we are honored to have been recognized by numerous third-parties along the way. We have been ranked on Forbes list of America’s 100 Best Small Companies for 12 consecutive years, and, for the past three, garnered a prestigious spot on its list of America’s Fastest-growing Tech Companies alongside leading, Silicon Valley tech giants.

It’s an exciting time to join our dynamic team. If you are passionate about making a meaningful difference within the fast-growing and challenging environment of an industry leader, opportunities abound.


Title: Agile Coach

Department: Program Management

Job Summary

As an Agile Coach you will be responsible coach and influence at all levels within our R&D organization. You will drive an increase in agility, throughput, predictably, innovation, and most importantly quality across a global software development organization. You will be creating and leveraging cutting-edge Lean and Agile methods and tools to enable teams to deliver functionality that drives customer satisfaction.

 Job Responsibilities

  • Be highly entrepreneurial. Influence executives, leaders, business units, and technology teams on Agile principles and values, as well as how to build, grow, and maintain a thriving agile organization at scale.
  • Support our Agile transformation across the entire organization, focusing on our software development teams but also working with product management, support, application hosting, etc.
  • Provide day-to-day Agile leadership coaching and training to teams, Scrum Masters, Product Owners, functional managers, and executives.
  • Collaborate directly with development and operational teams to coach and guide them on the mechanics of Lean and Agile methods to achieve optimal team effectiveness.
  • Deliver hands-on coaching in all aspects of Scrum and Lean Kanban -- daily meetings, planning, self-organization, collaboration, iterative development, managing flow, limiting WIP, etc.
  • Expose our teams to the latest innovative thinking and ideas from the Agile community to increase agility, leveraging Lean, Scrum, Kanban, and other agile concepts.
  • Work with our global Agile coaching team to define enterprise-wide guidelines (e.g, shared Definition of Done, SM/PO qualifications and responsibilities).
  • Create, build, and deliver a customized Agile training curriculum in alignment with our consulting partner's guidance.
  • Ensure strong organizational information flow between stakeholders in the Agile transformation.
  • Create, launch, and facilitate Agile collaborative groups, Communities of Practice, and working groups.
  • Embrace servant leadership style and display the behaviors that come with the key mindset shifts associated with the Agile methodology.
  • Coach teams and managers towards improving Agile process and metrics, evaluate and mentor existing Scrum teams, and deliver training classes for product owners, developers, and testers.
  • Report progress, identify bottlenecks and provide general performance metrics to OPX leadership that aids the organization to adjust the Agile rollout.
  • Proactively manage changes in Agile transformation project scope, identify potential crises and devise contingency plans.
  • Build, develop, and grow any vendor/partner relationships vital to the success of the program.

Required Qualifications

  • A minimum of 5 years experience in an Agile software development environment .
  • Experience and knowledge in various project methodologies: waterfall, Scrum, Agile, Lean Kanban, etc.
  • Extensive understanding and experience in a software product development.
  • Experience in mentoring/leading other members of the software engineering team.
  • Knowledge of project management practices in an agile environment.
  • Excellent interpersonal skills, solid verbal and written communication skills.
  • Ability to influence leaders at all levels within an enterprise.
  • Bachelor's Degree (four-year college or technical school) or equivalent work experience in Business Administration, Computer Science, or related field
  • Agile certification/training, Certified Scrum Master (CSM) or similar Agile credentials
  • Solid technical skills using various software tools and environments (JIRA, Confluence, etc.)
  • Strong leadership and communication abilities.
  • Ability to train and mentor others in technology and software methodologies.
  • Knowledge of tools for agile development teams and able to train/mentor others in using.

Desired Qualifications

  • Experience as an Agile coach or trainer
  • Experience in leading an organization through a transformation from waterfall to Agile
  • Ability to define enterprise-wide milestones and goals and produce a plan to achieve them
  • Healthcare industry experience and knowledge
  • Experience with software development process standards, e.g. ISO, CMMI, FDA etc.
  • Project management experience
  • Knowledge of the methodology and associated phases, activities and deliverables for the design of new products and the enhancement of existing products; ability to apply the methodology in diverse scenarios.
  • MS, MBA or equivalent degree with emphasis in Computer Science or related field
  • PMI-ACP or similar certification

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes

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