Position Details

Come Grow With Us!

As medical offices, dental practices and hospitals shift to a paperless platform, the highly talented employees of NextGen Healthcare are helping to guide the way. We’re dedicated to improving patient care and reducing healthcare costs by providing innovative and award-winning technology systems and services as well as the highest standard of client satisfaction. Our extraordinary success has been built upon nearly 40 years pioneering the field of health information technology, and we are honored to have been recognized by numerous third-parties along the way. We have been ranked on Forbes list of America’s 100 Best Small Companies for 12 consecutive years, and, for the past three, garnered a prestigious spot on its list of America’s Fastest-growing Tech Companies alongside leading, Silicon Valley tech giants.

It’s an exciting time to join our dynamic team. If you are passionate about making a meaningful difference within the fast-growing and challenging environment of an industry leader, opportunities abound.

Title: Documentation Analyst

Department: User Assistance

Job Summary:

Responsible for producing and maintaining high quality end-user content, such as User Guides, White Papers, Online and/or Web Help, Context-sensitive Help, and participating in process improvement initiatives.

Major Activities/Tasks Content Development:

·        Research the available product information from requirements, specifications, and user stories

·        Interview Business Analysts, Product Managers, Developers, QA Analysts, and other stakeholders to gather the necessary information

·        Develop, publish and maintain defect-free end-user documents corresponding to release timelines

·        Interact with the cross-functional teams and learn the assigned product/application

·        Abide by company, department and team policies, procedures and standards, including templates, style guides and processes

·        Follow review cycles (Self, Peer and Technical) before the client deliverables.

·        Identify the gaps in existing content and propose remediation plans

 Required Skills:

·        2 to 8 years of Technical Writing experience (User Manuals)

·        Impeccable writing skills

·        Strong communications skills

·        Strong problem solving skills

·        Good organization skills. Must be able to handle multiple tasks concurrently

·        Must be a strong team player

Desired Skills:

·        Experience with AuthorIT

·        Knowledge/experience of single-sourcing authoring tools

·        Knowledge/experience with Agile methodology

Required Education:

Bachelor’s degree in English, Journalism, Writing or a related discipline or equivalent-related job experience.

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